AXIS Appraisal Management Solutions - PRIVACY POLICY
Effective Date: March 1, 2026
Last Updated: March 1, 2026
AXIS Appraisal Management Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website www.axis-amc.com.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Company name
- Professional license information (for appraisers)
- Login credentials (if applicable)
- Lender name and representative (if applicable)
B. Nonpublic Personal Information (NPI)
In the course of providing appraisal management services, we may receive nonpublic personal information relating to borrowers or property owners, including:
- Loan number
- Financial information
- Transaction details
Such information is managed in accordance with applicable federal and state laws, including the Gramm-Leach-Bliley Act (GLBA), where applicable.
C. Orders placed
When an order is placed, all users must log in with a username and password before submitting transactions or viewing completed orders. Alternatively, the lender or their authorized TPO partners may originate their order through LOS systems integration. The following data is collected:
- lender designee's name, phone number, and email address (typically the loan originator or processor).
- borrower's name, e-mail address, phone number.
- credit card payment information. Credit card information is encrypted and only the last four digits of the credit card are visible to AXIS staff.
- the property address, inspection contact information, and appraisal product needed.
This allows AXIS to process and fulfill the order and to notify borrower(s) and lender designees of the order status. We do not collect additional private information such as social security, driver's license numbers, or income data.
D. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies
2. How We Use Information
We use collected information to:
- Provide and manage appraisal services
- Communicate with lenders, appraisers, and clients
- Process appraisal orders
- Verify professional credentials
- Improve our website and services
- Comply with legal and regulatory requirements
- Prevent fraud and enhance security
We do not sell personal information.
3. Information Sharing and Disclosure
We may share information:
- With licensed appraisers to complete appraisal assignments
- With lenders and financial institutions involved in a transaction
- With service providers who assist in business operations (e.g., IT, hosting, compliance support)
- When required by law, subpoena, or regulatory authority
- To protect the rights, safety, or property of our Company or others
- Responding to you regarding the reason you contacted us
We will not use your information:
- To sell or rent to anyone
- To share with any third party outside of our organization, other than as described above.
All service providers are required to maintain appropriate confidentiality and security safeguards.
4. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal and nonpublic information, including:
- Secure data transmission (SSL/TLS encryption)
- Access controls and authentication measures
- Regular security assessments
- Confidentiality agreements
However, no system can be guaranteed 100% secure.
5. Data Retention
We retain personal and appraisal-related information for as long as necessary to:
- Fulfill business and contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Retention periods may vary depending on applicable state and federal laws.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Improve functionality
- Determine if users have filled out form(s) or downloaded PDFs
Our website will not use cookies to:
- Track users directly
- Obtain personally identifiable information
You may adjust your browser settings to refuse cookies, though some features may not function properly.
7. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain data uses and avoid discrimination in doing so
To exercise these rights, please contact us using the contact details provided below.
8. State-Specific Privacy Laws
Some states have specific rights regarding their personal information.
- For California residents, we follow the California Consumer Privacy Act (CCPA), as amended by the CPRA.
- For Virginia residents, we follow the Virginia Consumer Data Protection Act.
- For Colorado residents, we follow the Colorado Privacy Act
- For Connecticut residents, we follow the Connecticut Act Concerning Personal Data Privacy and Online Monitoring
- For Utah residents, we follow the Utah Consumer Privacy Act
9. Third-Party Links
Our website may contain links to third-party websites. These links would be for third-party vendors who provide services on behalf of the Company and are contractually required to comply with all applicable privacy laws, including but not limited to:
- Deleting personal information obtained from us, unless permitted by law to retain
- Avow that they will not sell personal information
- Refrain from sharing personal information unless we authorize disclosure, and then only if necessary to perform an applicable service
10. Children's Privacy
Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
Company will update this policy as needed, in addition to tracking privacy laws, and will update this Privacy Policy whenever a new consumer privacy law goes into effect or new guidelines are enacted. Updates will be documented in the table below upon approval by Compliance and Legal departments.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
AXIS Appraisal Management Solutions
1537 4th Street, Suite 175
San Rafael, CA 94901
(888) 806-2947
info@axis-amc.com
